Terms of Service

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These Terms of Service ("Terms") govern your use of the Complete AI website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website or services, you confirm that:

• You are at least 18 years of age
• You have the authority to enter into these Terms
• You will comply with all applicable laws and regulations

2. Services Provided

Complete AI provides:

• AI consulting and strategy services
• Custom AI solution development
• Personal AI assistant implementation
• Training and ongoing support
• Free resources (assessments, calculators, checklists)

Services are provided on an "as is" and "as available" basis. We reserve the right to modify, suspend, or discontinue any service at any time.

3. Service Engagement

3.1 Proposals and Agreements

Specific services are governed by individual proposals, statements of work, or service agreements. In case of conflict, the specific agreement takes precedence over these general Terms.

3.2 Payment Terms

• Fees are as specified in your service agreement or proposal
• Payment is due according to the schedule in your agreement (typically 50% upfront, 50% on completion)
• Late payments may incur a 1.5% monthly interest charge
• All prices are in AUD and exclude GST unless stated otherwise

3.3 Refunds and Cancellations

• Discovery calls and assessments are non-refundable once completed
• For ongoing services, either party may terminate with 14 days' written notice
• Refunds for partially completed work are at our discretion
• Upfront deposits are non-refundable once work has commenced

4. Intellectual Property

4.1 Our IP

All content on this website (text, graphics, logos, code, methodologies) is owned by Complete AI or licensed to us. You may not reproduce, distribute, or create derivative works without permission.

4.2 Client IP

You retain ownership of your business data, processes, and confidential information. We will not use your confidential information except to provide services.

4.3 Deliverables

Upon full payment, you receive a license to use deliverables (AI solutions, documentation, training materials) for your business purposes. We retain the right to reuse general methodologies and tools.

5. Confidentiality

Both parties agree to:

• Keep confidential information private
• Use confidential information only for the purposes of the engagement
• Return or destroy confidential information upon request

Confidential information does not include information that is publicly available or independently developed.

6. Warranties and Disclaimers

6.1 Our Warranties

We warrant that:

• Services will be performed with reasonable care and skill
• We have the right to provide the services
• Deliverables will materially conform to agreed specifications

6.2 Disclaimers

Except as expressly stated, all services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific results or ROI from AI implementations
• Uninterrupted or error-free operation of AI systems
• That AI solutions will meet all your requirements
• Third-party AI service availability or performance

7. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for loss of profits, data, or business opportunities

Nothing in these Terms excludes liability for fraud, gross negligence, or liability that cannot be excluded by law.

8. Client Responsibilities

You agree to:

• Provide accurate information and timely access to systems/data as needed
• Comply with third-party service terms (e.g., OpenAI, Anthropic)
• Use AI solutions ethically and legally
• Maintain appropriate backups of your data
• Not use our services to create competing AI consulting services

9. Third-Party Services

Our solutions may integrate with third-party AI services (e.g., ChatGPT, Claude, OpenClaw). You are responsible for:

• Complying with third-party terms of service
• Paying for third-party service usage
• Understanding third-party limitations and risks

We are not responsible for third-party service availability, changes, or costs.

10. Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

11. Termination

We may suspend or terminate your access to services if you:

• Breach these Terms
• Fail to pay fees
• Use services in a way that harms us or others
• Engage in fraudulent or illegal activity

Upon termination, you must stop using our services and deliverables (unless fully paid).

12. Indemnification

You agree to indemnify and hold Complete AI harmless from claims arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of third-party rights
• Your business operations and decisions based on our advice

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia.

13.2 Disputes

In case of dispute, both parties agree to:

1. First attempt resolution through good-faith negotiation
2. If unresolved, engage in mediation before pursuing legal action
3. Submit to the jurisdiction of courts in Sydney, New South Wales

14. General Provisions

14.1 Modifications

We may update these Terms at any time. Changes will be posted on this page with an updated date. Continued use constitutes acceptance.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 Entire Agreement

These Terms, together with any service agreement, constitute the entire agreement between you and Complete AI.

14.4 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

15. Contact

ABN: [To be added] | Australian Consumer Law applies