Privacy Policy

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At Complete AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, company name
• Assessment Data: Responses to AI readiness assessments, quiz answers, calculator inputs
• Communication: Messages sent through contact forms or chat
• Consultation Details: Information discussed during discovery calls and consultations

Automatically Collected Information

• Usage Data: Pages visited, time spent, referring URLs
• Device Information: Browser type, operating system, IP address
• Cookies: Session data, preferences, analytics (see Cookie Policy below)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI consulting services
• Respond to your inquiries and requests
• Send you assessment results, recommendations, and resources
• Communicate about our services, updates, and offers (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party tools we use to deliver services (e.g., email platforms, analytics, CRM)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage and access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Under Australian privacy law (Privacy Act 1988), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior (Google Analytics)
• Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

Third-party services we use include:

• Google Analytics (analytics and performance)
• Netlify (hosting and forms)
• Calendly (appointment booking)

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Assessment and consultation data is typically retained for 3 years unless you request deletion.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

ABN: [To be added] | Australian Privacy Principles compliant